Teenage Mutant Ninja Turtles: Mutant Mayhem Experience | faq

FAQ

How much does the experience cost?

This is a FREE family friendly event

How can I make edits to my reservation?

Reservations can not be adjusted or canceled. If you can not make your reservation time please make a new reservation for a different day or time, or join us in the standby line (however there is no guarantee of admission)

What is the age requirement for this experience?

It is a family friend event, all ages are welcome

What are the experience hours?

Noon to 8PM

Is my ID needed to enter the experience?

Yes, we will be cross referencing your ID with the name on your confirmation email. A photo of the ID works as well.

What should I expect from the Teenage Mutant Ninja Turtles: Mutant Mayhem experience?

The Teenage Mutant Ninja Turtles: Mutant Mayhem Experience is a family friendly, immersive experience that invites guests to explore the turtles’ underground home. Guests should expect to see what life is like inside their lair and train with your favorite heroes.

What should I bring to the experience?

Just a photo ID is needed to enter!

How long is the experience?

The experience is just about 15-20 minutes, depending on how quickly you’d like to move through the space.

Is the experience suitable for children?

There is no age minimum, but guests under 13 must be accompanied by a parent or guardian. While the experience is family-friendly, there are bright lights and loud noises that may startle very young children. Parents are encouraged to use their own discretion and understand they are responsible for their children while within the space.

Will strollers be allowed in the experience?

Strollers are not allowed inside the experience due to space. Please note that children under the age of 13 will have to be accompanied by a parent or guardian. We encourage parents to use their own discretion and understand they are responsible for their children while within the space.

If I miss my time slot, or arrive late to my time slot, can I still enter the experience?

Guests who arrive after their time slot, or miss their time slot, will be allowed to join the standby line, however there is no guarantee of admission.

What time do I need to arrive for my reservation?

Please arrive at the experience at your designated reservation time. Entrance to the experience will be in 20 minute increments, so please note that wait times may vary even with a reservation.

Will I get to be in the same group with my friends?

We will do our best to keep each party together, however there is no guarantee. If you are a group larger than 4, you are welcome to email TMNTexperience@experiencenve.com to let us know, and we can see if we are able to accommodate.

What is Ooze After Dark?

Ooze After Dark is an enhanced version of the experience, targeted to more mature audiences. From 6PM to 8PM each night, the lights go down and the music turns up. Open to all ages, but please expect bright, strobing lights and loud noises.

How can I shop TMNT product?

Gear up for the Experience by shopping classic toys, apparel, accessories, entertainment, and home décor in the Amazon Teenage Mutant Ninja Turtles store

Where is the best place to park for the Los Angeles Experience?

While parking is not provided, you can often find street parking or available lots around the area. The closest public parking lot is located at City of Santa Monica Parking Structure 1 (1234 Fourth St Santa Monica, CA 90401) Just a 3 minute walk from the experience

Where is the closest subway station and bus station for the New York Experience?

The closest subway to our experience would be the A,C,E train line at 14th/ 8 Ave subway station, just a 4 minute walk from the experience. If you are traveling by bus the M11, M14D-SBS buses will stop at West 14th and 9th Avenue, directly outside from the experience

What happens if the experience is closed due to weather conditions during my reservation time?

Should the experience be closed during your ticketed time due to weather, we will honor your ticket for the remaining days of the live activation.

How does the standby line work?

Please note that we have a limited standby line, meaning that it will close once it hits capacity. We do this to ensure no one is waiting too long and all have an enjoyable experience. While you cannot gather and wait for it to reopen, we do recommend you continue to check on it as we hope to move guests through quickly.

Have Additional Questions?

Ooze After Dark is an enhanced version of the experience, targeted to more mature audiences. From 6PM to 8PM each night, the lights go down and the music turns up. Open to all ages, but please expect bright, strobing lights and loud noises.